MORE OFTEN THAN NOT, THE PEOPLE THAT PLAN AND DESIGN WORK AND WORK PROCESSES ARE NOT THE PEOPLE DELIVERING THE WORK. ORGANISATIONS AND THE HIERARCHIES THEY ARE BUILT WITH CREATE LAYERS, SILOS AND GAPS BETWEEN THE WAY WORK IS IMAGINED AND THE WAY THAT IT IS ACTUALLY DONE IN PRACTICE.
ITS ESSENTIAL FOR BUSINESSES TO TAP INTO THE EXPERTISE THAT EXISTS EVERYWHERE WITHIN THE ORGANISATION, LEVERAGE THE KNOWLEDGE AND INSIGHTS OF THE PEOPLE DOING THE WORK. WHAT IS HELPING AND HINDERING PEOPLE, WHERE ARE THE BOTTLENECKS, THE TRADE-OFFS, THE SECRETS AND THE WORKAROUNDS. TRUSTING AND ENGAGING WITH PEOPLE IS THE ONLY SURE FIRE WAY OF FINDING OUT.
WORK INSIGHTS ARE A QUICK AND EASY PROCESS THAT DRIVES IMPROVEMENT. THEY ENABLE LEADERS TO ROUTINELY ENGAGE WITH AND LEARN FROM THOSE DOING THE WORK THROUGH CURIOSITY, TRUST AND EMPATHY. PEOPLE ARE THE RECIPIENTS OF TROUBLE CREATED FURTHER UPSTREAM. WORK INSIGHTS PROVIDE INSIGHT INTO WHAT HELPS AND HINDERS WORK AND HOW WE CAN BUILD GREATER SUCCESS TOGETHER.
COLLECTIVE IMPROVEMENTS ARE A SCALED UP VERSION OF WORK INSIGHTS THAT CAN TAKE ON MUCH BIGGER CHALLENGES. PROACTIVELY MAPPING OUT THE YEAR AHEAD OR HELPING A PROJECT IN DISTRESS, COLLECTIVE IMPROVEMENT EXTRACTS INSIGHTS FROM KEY STAKEHOLDERS, COMBATS COMPLEXITY AND CRAFTS WORKABLE SOLUTIONS TO MEET CHALLENGES HEAD ON.
