CUTTING BUREAUCRACY & BARRIERS

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SIMPLIFY, INTEGRATE & IMPROVE

HOW +

With the best of intentions, the vast majority of businesses become far more bureaucratic than they would have ever imagined. This creates performance drag, disengagement of staff and frontline workers, and quite often doesn't make the work safer at all.

To overcome this, it's critical for businesses to make a conscious effort to remove unnecessary red tape, to engage all people in simplifying, integrating and improving the systems and practices used for work, and enable its people to be the test of what helps and hinders work.

SYSTEM DECLUTTERING

HOW +

We're optimising our systems and processes. we're listening to what frustrates people and learning more about what adds value, and what doesn't.

Information should be easy to find, easy to understand and easy to follow. This is our goal and this is where we're going to get to.

PUT OUR PEOPLE FIRST

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FOCUS ON THE THINGS THAT MATTER MOST

HOW +

WE ARE REFRESHING OUR APPROACH TO MANAGING HIGH RISK WORK. TO DO THIS, WE'RE GOING TO UNDERSTAND RISK THROUGH THE EYES OF THOSE DOING THE WORK, WHAT MAKES MANAGEMENT OF HIGH RISKS DIFFICULT AND TIMES AND HOW COULD WE MAKE WORK EASIER.

WE'RE GOING TO WORK HARD TO ENSURE THE RIGHT THINGS ARE IN PLACE AT THE RIGHT TIME, AND WHERE THERE IS THE RISK OF THINGS GOING REALLY WRONG, UNDERSTAND WHAT WE CAN PUT IN PLACE TO FAIL SAFELY.

HIGH RISK REFRESH

HOW +

WITH SO MANY THINGS TO MANAGE EVERY DAY, PEOPLE AND THE BUSINESSES THEY DO WORK FOR CAN GET INUNDATED WORK THAT DOESN'T ALWAYS ADD VALUE. SOMETIMES, WE CAN'T SEE THE FOREST FOR THE TREES. BUT WHAT MATTERS MOST IS PEOPLE, AND WHAT MATTERS MOST FOR PEOPLE IS TO HAVE A GREAT DAY AT WORK AND GO HOME TO SPEND TIME WITH THEIR FRIENDS AND FAMILY.

INSTEAD OF FOCUSING ON THE WEEDS, BUSINESSES NEED TO MAINTAIN THEIR FOCUS ON THE THINGS THAT CAN SERIOUSLY INJURE OR HARM THEIR PEOPLE, THE ENVIRONMENT OR AFFECT THE LONG TERM SUSTAINABILITY OF THE BUSINESS. KEEPING EVERYONE HEALTHY, EMPLOYED AND ACHIEVING THEIR GOALS ARE THE MAIN PRIORITY.

LEVERAGE THE COLLECTIVE EXPERTISE OF PROBUILD AND CONTRACTORS

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BUILD COLLABORATIVE PARTNERSHIPS

HOW +

WE'RE ALL FAMILIAR WITH USE-CENTRED DESIGN. ITS WHAT LIVES BEHIND EVERY HIGHLY SUCCESSFUL PRODUCT AND SERVICE OFFERED BY BUSINESSES. ITS WHAT HELPS US FIND ANYTHING ON OUR PHONE WITHIN 3 CLICKS. SO WHAT ABOUT CONTRACTOR-CENTRED DESIGN?

IF ALL OF PROBUILD'S SUCCESS RESTS IN THE COLLECTIVE PERFORMANCE OF OUR CONTRACT PARTNERS, WHY WOULDN'T WE WANT TO MAKE THINGS AS EASY AS POSSIBLE TO ACCESS WHAT PEOPLE NEED AND GET THINGS DONE.

THIS TAKES A LOAD OF CURIOSITY TO UNDERSTAND WHAT HELPS AND HINDERS OUR PARTNERS. THIS LEADS TO A LOT OF LISTENING AND UNDERSTANDING. BUILDING COLLABORATIVE PARTNERSHIPS IS WHERE ITS AT!

CONTRACTOR ENGAGEMENT

HOW +

PROBUILD ARE WORKING HARD TO UNDERSTAND HOW WE CAN ENGAGE BETTER WITH OUR CONTRACT PARTNERS, HOW WE CAN BEST SUPPORT THEIR SUCCESS, AND HOW WE CAN LEVERAGE THE STRENGTHS AND EXPERTISE THAT THEY OFFER.

WE WILL IMPROVE THE WAY WE SCOPE WORK, SELECT AND ONBOARD OUR PARTNERS AND HOW WE ENGAGE THEM IN PLANNING, EXECUTION AND COMPLETION.

LEAN & EFFICIENT

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LEARN FOR SUCCESS

HOW +

TRYING TO UNDERSTAND WHAT CONTRIBUTED TO FAILURES IS AN IMPORTANT PART OF DOING BUSINESS. BUT WHEN THIS BECOMES AN ORGANISATION'S PRIMARY SOURCE OF LEARNING IT CAN LEAD TO A COMMAND AND CONTROL APPROACH IN BUSINESSES. APPLYING CONSTRAINTS, CHECKS AND SAFEGUARDS ARE ONLY A SMALL PART OF BEING SUCCESSFUL. A BUSINESS STILL NEEDS DEVELOP A DEEP UNDERSTANDING OF WHAT CREATES SUCCESS AND DELIVER IN WAYS THAT WORK.

PROBUILD WANT TO BUILD GREATER SUCCESS AND UNDERSTAND WHAT PEOPLE NEED MORE OF IN ORDER TO DO SO, AND WHAT'S HOLDING THEM BACK.

LEARNING TEAMS

HOW +

LEARNING TEAMS ARE A STRUCTURED PROCESS OF IMPROVEMENT THAT TAPS INTO THE EXPERTISE AND THE LIVED EXPERIENCE OF THOSE DOING THE WORK. COMBINING THE TWO POWERFUL TOOLS OF APPRECIATIVE INQUIRY AND LEAN MANAGEMENT, LEARNING TEAMS MAKE IT POSSIBLE TO LEARN FROM BOTH SUCCESS AND FAILURE, FROM WHAT HELPS AND HINDERS WORK, AND CONTRARY TO INCIDENT INVESTIGATIONS, PEOPLE WANT TO BE INVOLVED.

THIS PROGRAM RESULTS IN SOLUTIONS BEING DRIVEN FROM THE PEOPLE DOING THE WORK. PEOPLE LOVE LEARNING TEAMS.

*DATA & REPORTING THAT HAS MEANING AND DRIVES PERFORMANCE*

PROACTIVE DATA

Featured

LEARN FOR SUCCESS

HOW +

SOMETIMES THE THINGS WE MEASURE CAN DRIVE THE WRONG OUTCOME. SOMETIME METRICS MIGHT HAVE HELPED AT ONE POINT IN TIME, BUT WON'T TAKE US TO WHERE WE WANT TO BE IN THE FUTURE.

ORGANISATIONS ARE DRIVEN BY NUMBERS. BUT NUMBERS DON'T CAPTURE THE MESSY REALITY OF WORK, THE COMPLEXITY THAT EXISTS WITHIN ORGANISATIONS AND THE CAPACITIES THAT PEOPLE BRING TO OVERCOME ALL THE CHALLENGES THEY DO, EVERY DAY.

WHAT IF THE WAY WE MEASURED PERFORMANCE WAS ALL ABOUT CAPACITY; THE CAPACITY TO BE SUCCESSFUL, THE CAPACITY TO PROTECT PEOPLE FROM HARM, THE CAPACITY FOR PEOPLE TO ADAPT, ABSORB AND NAVIGATE THE TWISTS AND TURNS THAT WORK PUTS IN FRONT OF THEM. HOW WELL ARE THE RESOURCES POSITIONED TO MEET THE DEMANDS.

ENABLING MEASURES

HOW+

THE DUE DILIGENCE INDEX - SAFETY WILL CONNECT THE DOTS BETWEEN WHAT MANAGERS FOCUS ON AND WHAT REALLY SUPPORTS IMPROVED PERFORMANCE. THE DDI-S SEES PEOPLE AS THE SOLUTION AND IS FOCUSED ON UNDERSTANDING AND BUILDING CAPACITY TO MEET WITH DEMANDS.

ITS PROACTIVE AND PREDICTIVE AND DOESN'T RESULT IN LAGGING INDICATORS OR LAGGING PERFORMANCE

RESILIENT SYSTEMS & ORGANISATION

Featured

CURIOSITY DRIVING CONTINUOUS IMPROVEMENT

HOW +

MORE OFTEN THAN NOT, THE PEOPLE THAT PLAN AND DESIGN WORK AND WORK PROCESSES ARE NOT THE PEOPLE DELIVERING THE WORK. ORGANISATIONS AND THE HIERARCHIES THEY ARE BUILT WITH CREATE LAYERS, SILOS AND GAPS BETWEEN THE WAY WORK IS IMAGINED AND THE WAY THAT IT IS ACTUALLY DONE IN PRACTICE.

ITS ESSENTIAL FOR BUSINESSES TO TAP INTO THE EXPERTISE THAT EXISTS EVERYWHERE WITHIN THE ORGANISATION, LEVERAGE THE KNOWLEDGE AND INSIGHTS OF THE PEOPLE DOING THE WORK. WHAT IS HELPING AND HINDERING PEOPLE, WHERE ARE THE BOTTLENECKS, THE TRADE-OFFS, THE SECRETS AND THE WORKAROUNDS. TRUSTING AND ENGAGING WITH PEOPLE IS THE ONLY SURE FIRE WAY OF FINDING OUT.

WORK INSIGHTS

HOW +

WORK INSIGHTS ARE A QUICK AND EASY PROCESS THAT DRIVES IMPROVEMENT. THEY ENABLE LEADERS TO ROUTINELY ENGAGE WITH AND LEARN FROM THOSE DOING THE WORK THROUGH CURIOSITY, TRUST AND EMPATHY. PEOPLE ARE THE RECIPIENTS OF TROUBLE CREATED FURTHER UPSTREAM. WORK INSIGHTS PROVIDE INSIGHT INTO WHAT HELPS AND HINDERS WORK AND HOW WE CAN BUILD GREATER SUCCESS TOGETHER.

COLLECTIVE IMPROVEMENTS ARE A SCALED UP VERSION OF WORK INSIGHTS THAT CAN TAKE ON MUCH BIGGER CHALLENGES. PROACTIVELY MAPPING OUT THE YEAR AHEAD OR HELPING A PROJECT IN DISTRESS, COLLECTIVE IMPROVEMENT EXTRACTS INSIGHTS FROM KEY STAKEHOLDERS, COMBATS COMPLEXITY AND CRAFTS WORKABLE SOLUTIONS TO MEET CHALLENGES HEAD ON.

*INNOVATION, LOCAL ADAPTATION & SWIFT RESPONSE TO PROBLEMS & OPPORTUNITIES*

TAP INTO THE INTRINSIC MOTIVATION OF STAFF

Featured

TRUST & EMPOWERMENT

HOW+

PEOPLE SUPPORT THE THINGS THAT THEY CREATE. CARROTS AND STICKS MIGHT WORK ON RATS AND MICE, BUT PEOPLE NEED PASSION, PURPOSE AND MOTIVATION TO THRIVE. TELLING PEOPLE WHAT TO DO, REMOVES RESPONSIBILITY AND ACCOUNTABILITY FOR RESULTS IS LOST.

KEY TO INTRINSIC MOTIVATION IS AUTONOMY. WE ALL NEED TO HAVE A SAY IN THE WAY WE WORK; THE WAY WORK IS DESIGNED, PLANNED AND EXECUTED.

THIS INVOLVES ESTABLISHING CLEAR GOALS, BOUNDARIES AND CULTURAL NORMS, THEN TRUSTING AND EMPOWERING PEOPLE TO FILL IN THE GAPS.

ENGAGE PROJECTS AND PEOPLE WITH MORE AUTONOMY AND DECISION MAKING ABILITY

HOW+

A ONE SIZED FITS ALL APPROACH ONLY WORKS IN SOME CIRCUMSTANCES. PEOPLE RESPOND BEST WHEN THEY CAN CHART THEIR OWN COURSE GUIDED BY A STRONG RELIABLE FRAMEWORK.

PROBUILD ARE REVIEWING THE QUANTUM OF REQUIREMENTS IMPOSED ON PROJECTS AND UNDERSTANDING WHERE WE CAN GIVE GREATER AUTONOMY, CONTROL AND DECISION MAKING ABILITY.

BY BEING CLEAR ABOUT THE INTENT, THE GOALS AND THE TOOLS AVAILABLE TO UTILISE, WE CAN TRUST THAT GREAT PEOPLE WILL DELIVER GREAT RESULTS. AND IF WE'RE NOT ALWAYS TELLING THEN WHAT TO DO, THEY'LL BE MORE INCLINED TO ASK QUESTIONS, SEEK CLARIFICATION AND ASK FOR HELP WHEN NEEDED. DECISIONS SHOULD BE MADE BY THOSE CLOSEST TO THE ISSUE, WITH THE MOST COMPLETE INFORMATION AND WITH THE MOST RELEVANT EXPERTISE.

SIMPLE,

INTUITIVE SYSTEMS

CUTTING BUREAUCRACY & BARRIERS

SIMPLIFY, INTEGRATE & IMPROVE

With the best of intentions, the vast majority of businesses become far more bureaucratic than they would have ever imagined. This creates performance drag, disengagement of staff and frontline workers, and quite often doesn't make the work safer at all.

SYSTEM DECLUTTERING

We're optimising our systems and processes. we're listening to what frustrates people and learning more about what adds value, and what doesn't.

HIGH RISK MANAGED EFFECTIVELY

PUT OUR PEOPLE FIRST

FOCUS ON THE THINGS THAT MATTER MOST

WE ARE REFRESHING OUR APPROACH TO MANAGING HIGH RISK WORK. TO DO THIS, WE'RE GOING TO UNDERSTAND RISK THROUGH THE EYES OF THOSE DOING THE WORK, WHAT MAKES MANAGEMENT OF HIGH RISKS DIFFICULT AND TIMES AND HOW COULD WE MAKE WORK EASIER.

WE'RE GOING TO WORK HARD TO ENSURE THE RIGHT THINGS ARE IN PLACE AT THE RIGHT TIME, AND WHERE THERE IS THE RISK OF THINGS GOING REALLY WRONG, UNDERSTAND WHAT WE CAN PUT IN PLACE TO FAIL SAFELY.

HIGH RISK REFRESH

INSTEAD OF FOCUSING ON THE WEEDS, BUSINESSES NEED TO MAINTAIN THEIR FOCUS ON THE THINGS THAT CAN SERIOUSLY INJURE OR HARM THEIR PEOPLE, THE ENVIRONMENT OR AFFECT THE LONG TERM SUSTAINABILITY OF THE BUSINESS. KEEPING EVERYONE HEALTHY, EMPLOYED AND ACHIEVING THEIR GOALS ARE THE MAIN PRIORITY.

PRINCIPLE CONTRACTOR OF CHOICE

LEVERAGE THE COLLECTIVE EXPERTISE OF PROBUILD AND CONTRACTORS

BUILD COLLABORATIVE PARTNERSHIPS

WE'RE ALL FAMILIAR WITH USE-CENTRED DESIGN. ITS WHAT LIVES BEHIND EVERY HIGHLY SUCCESSFUL PRODUCT AND SERVICE OFFERED BY BUSINESSES. ITS WHAT HELPS US FIND ANYTHING ON OUR PHONE WITHIN 3 CLICKS. SO WHAT ABOUT CONTRACTOR-CENTRED DESIGN?

IF ALL OF PROBUILD'S SUCCESS RESTS IN THE COLLECTIVE PERFORMANCE OF OUR CONTRACT PARTNERS, WHY WOULDN'T WE WANT TO MAKE THINGS AS EASY AS POSSIBLE TO ACCESS WHAT PEOPLE NEED AND GET THINGS DONE.

THIS TAKES A LOAD OF CURIOSITY TO UNDERSTAND WHAT HELPS AND HINDERS OUR PARTNERS. THIS LEADS TO A LOT OF LISTENING AND UNDERSTANDING. BUILDING COLLABORATIVE PARTNERSHIPS IS WHERE ITS AT!

CONTRACTOR ENGAGEMENT

PROBUILD ARE WORKING HARD TO UNDERSTAND HOW WE CAN ENGAGE BETTER WITH OUR CONTRACT PARTNERS, HOW WE CAN BEST SUPPORT THEIR SUCCESS, AND HOW WE CAN LEVERAGE THE STRENGTHS AND EXPERTISE THAT THEY OFFER.

WE WILL IMPROVE THE WAY WE SCOPE WORK, SELECT AND ONBOARD OUR PARTNERS AND HOW WE ENGAGE THEM IN PLANNING, EXECUTION AND COMPLETION.

EMPOWERED PEOPLE

LEAN & EFFICIENT

LEARN FOR SUCCESS

PROBUILD WANT TO BUILD GREATER SUCCESS AND UNDERSTAND WHAT PEOPLE NEED MORE OF IN ORDER TO DO SO, AND WHAT'S HOLDING THEM BACK.

LEARNING TEAMS

THIS PROGRAM RESULTS IN SOLUTIONS BEING DRIVEN FROM THE PEOPLE DOING THE WORK. PEOPLE LOVE LEARNING TEAMS.

DATA & REPORTING THAT HAS MEANING AND DRIVES PERFORMANCE

PROACTIVE DATA

LEARN FOR SUCCESS

SOMETIMES THE THINGS WE MEASURE CAN DRIVE THE WRONG OUTCOME. SOMETIME METRICS MIGHT HAVE HELPED AT ONE POINT IN TIME, BUT WON'T TAKE US TO WHERE WE WANT TO BE IN THE FUTURE.

ORGANISATIONS ARE DRIVEN BY NUMBERS. BUT NUMBERS DON'T CAPTURE THE MESSY REALITY OF WORK, THE COMPLEXITY THAT EXISTS WITHIN ORGANISATIONS AND THE CAPACITIES THAT PEOPLE BRING TO OVERCOME ALL THE CHALLENGES THEY DO, EVERY DAY.

ENABLING MEASURES

THE DUE DILIGENCE INDEX - SAFETY WILL CONNECT THE DOTS BETWEEN WHAT MANAGERS FOCUS ON AND WHAT REALLY SUPPORTS IMPROVED PERFORMANCE. THE DDI-S SEES PEOPLE AS THE SOLUTION AND IS FOCUSED ON UNDERSTANDING AND BUILDING CAPACITY TO MEET WITH DEMANDS.

ITS PROACTIVE AND PREDICTIVE AND DOESN'T RESULT IN LAGGING INDICATORS OR LAGGING PERFORMANCE

DELIVERY OF QUALITY OUTCOMES

RESILIENT SYSTEMS & ORGANISATION

CURIOSITY DRIVING CONTINUOUS IMPROVEMENT

MORE OFTEN THAN NOT, THE PEOPLE THAT PLAN AND DESIGN WORK AND WORK PROCESSES ARE NOT THE PEOPLE DELIVERING THE WORK. ORGANISATIONS AND THE HIERARCHIES THEY ARE BUILT WITH CREATE LAYERS, SILOS AND GAPS BETWEEN THE WAY WORK IS IMAGINED AND THE WAY THAT IT IS ACTUALLY DONE IN PRACTICE.

WORK INSIGHTS

INNOVATION, LOCAL ADAPTATION & SWIFT RESPONSE TO PROBLEMS & OPPORTUNITIES

TAP INTO THE INTRINSIC MOTIVATION OF STAFF

TRUST & EMPOWERMENT

PEOPLE SUPPORT THE THINGS THAT THEY CREATE. CARROTS AND STICKS MIGHT WORK ON RATS AND MICE, BUT PEOPLE NEED PASSION, PURPOSE AND MOTIVATION TO THRIVE. TELLING PEOPLE WHAT TO DO, REMOVES RESPONSIBILITY AND ACCOUNTABILITY FOR RESULTS IS LOST.

KEY TO INTRINSIC MOTIVATION IS AUTONOMY. WE ALL NEED TO HAVE A SAY IN THE WAY WE WORK; THE WAY WORK IS DESIGNED, PLANNED AND EXECUTED.

THIS INVOLVES ESTABLISHING CLEAR GOALS, BOUNDARIES AND CULTURAL NORMS, THEN TRUSTING AND EMPOWERING PEOPLE TO FILL IN THE GAPS.

ENGAGE PROJECTS AND PEOPLE WITH MORE AUTONOMY AND DECISION MAKING ABILITY

A ONE SIZED FITS ALL APPROACH ONLY WORKS IN SOME CIRCUMSTANCES. PEOPLE RESPOND BEST WHEN THEY CAN CHART THEIR OWN COURSE GUIDED BY A STRONG RELIABLE FRAMEWORK.

PROBUILD ARE REVIEWING THE QUANTUM OF REQUIREMENTS IMPOSED ON PROJECTS AND UNDERSTANDING WHERE WE CAN GIVE GREATER AUTONOMY, CONTROL AND DECISION MAKING ABILITY.

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