Learning Teams
About
Shift from investigation to learning to release your organisation from unwanted event performance drag. We understand that it’s possible to build capacity, identify variability, heighten performance and increase operational resilience without being caught in the blame cycle and the resulting burgeoning administrative overlays.
Challenge the norm – shift your response from investigation to learning.
Curiosity is the key to organisational learning. An organisation that enables it’s people to learn from normal workht, and not just from what goes wrong enables and drives engagement and continuous improvement..
Why
If your organisation is ready to make the transition from blame to learning, Resilimap Learning Teams is the solution you need.
We work with your team to build capacity and capability to understand and learn from normal work, successful work and unwanted events. –
Our method is to harness the front line expertise by engaging in the field with frontline people, seeing the work through their eyes, and what helps and hinders them in the safe delivery of that work. We know workers are the experts in the operational and delivery context and we harness their perspectives to gain vital insights into transactional, behavioural and organisational conditions to improve and resolve.
What
A Resilimap® Learning Team is designed to spark curiosity and generate evidence-based insights into work performance and capability.
We facilitate team-based learning, leveraging the concepts of resilience engineering and appreciative inquiry using our Resilimap® analysis method. Resilimap® enables human performance analysis and codified narratives - yielding meaningful insights. v
It can be applied to any work environment and system of work.
We tailor the strategies and methodologies to your organisational operational and governance needs. It’s a choose-you-own-adventure for transformation – get started with an expert-led learning team, strategic review or our series of courses.
In Practice
We have worked with organisations across healthcare, infrastructure, transportation, aviation, mining and major national retailers enabling organisations to learn from normal work and harness the expertise that exists at their frontline.
In partnership with Google, Art of Work can deploy Google GLASS throughout the Resilimap® process. Through Google Glass, we can see work through the eyes and perspective of those doing the work, and discover in real-time the frontline experience of operators, as well as interacting with them.
Google Meet Enterprise serves as the platform for the video interaction, allowing the subject and the learning team to fully interact with one another. A virtual space allows the discovery team to share material with the subject using Google Glass' full interactivity.
It is possible to implement this revolutionary method at any workplace with internet access around the world through Art of Work.
Lived Experience
Dr Jordan Goldman, a pediatric intensive care physician, applied the concepts she learnt at Art of Work’s Resilimap Learning Team Guide program [link] to the real-world problem where infants were provided milk from the wrong mother in Neonatal intensive care.
The hospital had deployed a six sigma lean thinking team to solve the problem. The result was more process and no change in the errors. Jordana established an Art of Work Resilimap Learning Team that harnessed the frontline workers as the experts.
The learning team developed a new method for patient identification that applied human factor principles that eliminated the baby matching error.
This resulting solution harnessed the insights from the frontline experts and provided system experts with high-quality operation insight and improvement ideas, thereby harnessing and integrating the team’s expertise.
The solution produced has broad application across healthcare where identification errors are a significant patient safety problem.
Lived Experience
Dr Jordan Goldman, a pediatric intensive care physician, applied the concepts she learnt at Art of Work’s Resilimap Learning Team Guide program [link] to the real-world problem where infants were provided milk from the wrong mother in Neonatal intensive care.
The hospital had deployed a six sigma lean thinking team to solve the problem. The result was more process and no change in the errors. Jordana established an Art of Work Resilimap Learning Team that harnessed the frontline workers as the experts.
